Pocket Triage account deletion

You can request deletion of your Pocket Triage account and the associated data stored by our service.

Delete your account in the app

Open Pocket Triage.
Go to Settings, then Account.
Select Delete account and follow the instructions.

If you cannot access the app

Email us from the address linked to your account. Use the subject “Pocket Triage account deletion.” We may ask you to verify account ownership before processing the request.

Request account deletion

What is deleted

Your sign-in account and data associated with it that is stored by our service will be deleted. Files and records stored only on your device must be removed from the app or device. Export anything you want to keep before requesting deletion.

Data that may remain

Short-lived scan results expire after 24 hours and are removed asynchronously. Crash reports and associated identifiers are retained by our crash-reporting provider for 90 days before removal begins. Pseudonymous operational analytics in our reporting warehouse can remain for up to 400 days. Backup copies are removed through the providers’ backup-retention processes rather than immediately.

A minimal hashed account-deletion marker is retained to prevent delayed requests from recreating deleted service data. It does not contain your email or document contents and currently has no automatic expiry. Files you exported to another app or storage provider are not deleted by an account-deletion request.

For questions about retained data, contact support@quiteaitools.com. See our privacy policy for more information.

Subscriptions

Deleting your account does not cancel an active app-store subscription. Manage or cancel it separately through the store where you subscribed.